The Cisco Unified IP Phone 6961 is a innovative IP endpoint that delivers affordable, business-grade voice communication services to customers worldwide. The Cisco Unified IP Phone 6961 supports 12 lines, paper label inserts for line and feature descriptions along with a full-duplex speakerphone for a more productive, more flexible, and easier-to-use endpoint experience. Single-call per-line appearance is introduced, delivering traditional telephony-like user experience for customers who seek this type of call interaction for their users. Fixed keys for hold, transfer, and conference; tri-color LED line and feature keys also make the endpoint simpler and easier to use. The Cisco Unified IP Phone 6961 offers greater personalization. Right-to-left language presentation is also supported on the displays, addressing the language localization needs of global customers. The Cisco Unified IP Phone 6961 is also more energy-efficient and eco-friendly, in support of customer green initiatives. In addition, the Cisco Unified IP Phone 6961 employs use of both recyclable and reground plastics for a more earth-responsible solution.