Help is available whenever it’s needed at Bay networks. We offer help desk services to help our clients with all their IT needs.
Our staff is highly professional and receptive to the technological help people need.
High-quality Remote Help desk and Technical Support – every hour of every day.
Much more than a traditional support desk, Baynetwork Computer and IT Help Desk Services provide our customers with professional and immediate help desk support. We fully staff our IT Help Desk with certified United States-based IT professionals who are available 24/7/365 via phone, email, web chat or our secure web portal.
Our Help Desk Services include:
- Access to a certified, US-based Help Desk technical staff
- 24/7 coverage capability and real-time monitoring
- Online live support featuring RDP technology
- Online live support chat capabilities
- Access to team leader and project manager
- Multi-technology support
- Complete trouble ticket tracking and reporting
- Web-based incident reporting and status tools
- Tiered service levels and custom response requirements
- Optional shared operational control with your in-house help desk team
- On-site escalation supports
- Consumer satisfaction surveys
- Custom branding to integrate with or imitate an in-house support team
Not all help desks are created equal. Our Help Desk Services resolve almost any problem, including most desktop PC, server, printer and Wi-Fi or network issues just as well as an on-site professional. Our Help Desk Services experts are trained professionals who provide high quality remote services every hour of every day for whatever your specific need.