Revolutionize your IT support with Bay Networks Smart Hands Remote Hands services (BNSH). Your very own virtual tech team in San Francisco and the Bay Area!

Maximize The Full Potential of Your Remote IT Team With Bay Networks' Smart Hands Services!

24/7 Smart Hands IT Service

At Bay Networks, we’re all about helping you keep your business running smoothly and your data center up and running around the clock. No matter where you are, we’ve got your back with a wide range of Smart Hand support services to meet your needs. You can count on us to provide the expert assistance you need to manage your network, even if you’re not present. Our IT Smart Hands team is always here to help, acting as your eyes and hands to keep your tech running smoothly.

Performance Benchmark or Performance Target

  • 24/7 BNSH Sites: 24-hour turnaround time, with SLAs from 1, 2, 12, and 24 hours.
  • Non-24/7 Sites: 24-business-hour turnaround time (based on an eight-hour workday).
  • However, please note that there may be exceptions, such as during physical or power audits or for extensive rack-and-stack installations.

Bay Networks Smart Hands IT Services: Quick Look

  • Hands-on technical help
  • Equipment setup and rack-and-stack services
  • Power cycling for routers, servers, and switches, and soft server reboots
  • Carrier circuit performance assessment
  • Equipment inventory, relocation, and rearrangement
  • Install ladder racking, pre-wire patch panels, and equipment
  • Cable management (assembling, installation, and maintenance)
  • Visual verifications
  • Configuration of hardware components
  • AV equipment setup
  • Demarcation management
  • Unloading and shipping equipment

Enjoy discounts of up to 30% with our prepaid program. Choose a payment schedule and number of hours that work best for you. Unused hours roll over. Sign up now and start saving!

Let Us Help You Succeed With Our.


Enjoy uninterrupted 24/7 IT support, whether it's day or night, weekends, or holidays.

IT Skills

We have handpicked seasoned IT experts who are well-trained to work with proven processes and advanced IT toolsets.


Rest easy knowing that all updates, antivirus, security, and monitoring are taken care of for you, each day, every day.

Remote Support

Need instant support? Our remote support/ticketing portal is always open!

Remote Support

Let’s Talk

Let’s discuss your goals and how We can assist you on your path to success. Schedule a free consultation call with us.